Many questions have come in and we deeply appreciate the concern for our team members safety and product production. We are doing all we can to put safety first, and try to ensure that our wonderful team of workers from around the world are able to keep their jobs, so we appreciate all of the support from our community and the continued demand and support for our brand, products & team. Here is what we are doing in an effort to be able to keep the company running during the spread of COVID-19:

1. Our team is working remotely already and are all self quarantining to ensure we do not enable the spread of the disease.

2. Yes! We are still able to provide products! Thank you for continuing to support our brand and our team.

3. We are currently working with US based printers that aligned with our mission and print using water based inks. They are following all state mandates in regards to putting the treatment, care and safety of their employees first. We have ensured these printers are also practicing shift working, social distancing and are actively practicing cleaning best practices.

4. We are also working on some wonderful new products for you! To support you and your loved ones during your time spent at home. We want to thank you all for staying home and working remotely to help stop the spread of COVID-19. We deeply appreciate everyone in our community taking this situation seriously alongside us, and we are working to ensure that your time spent at home is joyful. So please be on the lookout for notifications regarding these new products!!!

As you know, an important part of our mission is to minimize the impact our operations have on the environment. With that in mind, every single order placed is printed with much love, on demand in the USA. That allows us to prevent waste due to overstocking.

Thank you for your support and being an eco-warrior. All new orders will ship approximately 3 - 5 days after your order is place.

Orders will continue to ship while during COVID-19. We thank you all in advance for understanding any delays due to COVID-19.

Please also keep in mind that your local post offices may be experiencing delays at this time due to limited staff and social distancing practices.

In the meantime, if you have any questions or concerns, please send an email to hello@salters.shop and our customer experience team will be happy to help.

As you know, an important part of our mission is to minimize the impact our operations have on the environment. With that in mind, every single order placed is printed with much love, on demand in the USA. That allows us to prevent waste due to overstocking.

Thank you for your support and being an eco-warrior. All new orders will ship approximately 2 - 3 weeks after your order is placed.

We will email you a tracking number when your order has shipped. This tracking number may take 1-2 days to update.

Unfortunately, orders cannot be changed in our system.

We accept the following methods of payment:

PayPal

Discover

American Express

JCB

MasterCard

You should receive an order confirmation email after you place an order. If you didn't receive one, please:

1. Check your spam folder

2. Verify that the email address you provided with your order is correctIf the email you provided was incorrect, please send an email to hello@salters.shop with the correct address, and we’ll have the confirmation resent accordingly

3. If the email address you provided was correct, but you didn't find the order confirmation in your spam folder, please send an email to hello@salters.shop and we'll have it resent to you.

Currently we ship to the US, Canada, Europe, Japan, Australia, and Worldwide, with a few exceptions.

International orders may experience an increased delay as some regions are currently in lockdown and DHL, our international shipping partner, is reporting that this is impacting their deliveries to and from the affected regions and countries. In some cases, couriers have cancelled collection, storage, and deliveries entirely.

At this time we are able to ship all products to many international locations.

Thank you for your support and being an eco-warrior. All new orders will ship approximately 1 - 3 weeks after your order is placed.

Shipping costs vary according to where you’re located.

- USA : 7,95$ (Free on orders over 100$)

- Canada : 10,95$ (Free on orders over 100$)

- Europe : 8.95$ (Free on orders over 100$)

- Australia / NZ : 12,95$ (Free on orders over 100$)

- Japan : 8,95$ (Free on orders over 100$)

- Worldwide : 12,95$ (Free on orders over 100$)

You will be liable for all import duties, customs, and taxes. These will be due at the point of, or after, delivery.

Please be aware that Salters does not have any control over any duties, customs, and taxes levied by the country your order is being shipped to.

Unfortunately, we can’t tell you what the cost will be as these charges vary and packages going through customs are randomly selected.

There are a few potential reasons why this happened:

1. The address provided was incorrect or information was missing.

2. The item is waiting to be collected but wasn't picked up within the allotted time.

3. The addressee was not available at the time of delivery.

To have your order re-shipped, please send us an email at hello@salters.shop

IMPORTANT NOTICE FOR INTERNATIONAL ORDERS

For international orders, if your parcel is in-transit for a long time, please contact customs right away! You may need to pick up your package.

If the package is not picked up within the allotted time, the order will be returned to us. We can reship the order, but you will have to pay the postage again.

We do not accept returns. One-time size exchanges are possible within 14 days from the date you received your order.

Please note all Clearance items are also FINAL SALE.

Unfortunately, at this time we are unable to accept cancellations.

We only accept size exchanges.

Exchanges can be made for up to 14 days from the date you received your order.

All items must be in their original condition (never worn or washed).

Please pack your items with their tags and the invoice included in the original packaging.

Please include your order number.

You are allowed to exchange one time only, so please be sure to order the correct size.

You will have to pay the return shipping, but we will cover the shipping cost for the new item.

After mailing the item back, kindly email a copy of the receipt and the tracking number to hello@salters.shop

As soon as we receive the return, we will issue you a store credit to place a new order for the correct size.

Yes! It’s important to us that you feel good about wearing our clothing. That’s why we ensure they’re always ethically and responsibly made.

Create with a low carbon footprint all our products are on demand in order to avoid any waste.

all our clothes are certified organic cotton OCS 100, GOTS, GRS.